01 Surface
Caller
What the customer sees and hears: the orb, the language, the hold music, the close.
Agentic Voice Automation
AI Contact Center
A real-time voice agent that answers the phone line in বাংলা or English, knows who is calling, verifies them the way a trained officer would, and resolves requests on live core-banking data, inside the institution’s own guardrails.
AnswerVerifyActHand over
Live
Core-banking data
100%
Calls quality-graded
0
Figures from memory
বাংলা + EN
Languages
White-label · your institution’s name, your assistant’s voice
At a glance
It answers the phone. It does not improvise.
Made for
Banks and financial institutions whose phone line carries more volume than the floor can answer.
What it answers
Balances, transactions, cards, limits, dues, loans and deposits, from live core-banking data, never from memory.
What it may change
Only what the institution’s policy allows on a call. Anything outside it is refused, with the real process offered instead.
Who is watching
Every call streams to an operations floor where a supervisor can whisper, take over, or let it close itself.
How a call runs
The order is the product.
Nothing about an account is said before the bank agrees the caller is who they claim to be, and nothing is changed that policy has not allowed. The same discipline, on every call.
- 1 Answer
It answers, already knowing who called
The line connects securely, the greeting comes in the caller’s language, and a returning customer is recognised before the first word, so the call starts with context rather than a form.
Secure sessionCaller recognisedNative greeting - 2 Verify
Verified before anything private
Identity is checked the way a trained officer would, and the decision belongs to the bank’s own systems rather than to the conversation, so the agent cannot hint at an answer or be talked past the check.
Officer-grade checksBank-side decisionLockout protection - 3 Resolve
Live data, inside policy
Every figure comes live from the core system, never from memory. Every change is checked against the institution’s policy first, and a refusal carries the real process the customer should follow instead.
Live core-banking dataPolicy-checked changesReal process on refusal - 4 Hand over
A person takes over, warmly
When a supervisor decides, or the customer asks, an officer joins with a brief of the call so far. Once the call ends, it is quality-reviewed automatically.
Warm briefSeamless joinAuto-reviewed
Surfaces
Twelve areas, one live picture.
What the customer hears, what the floor sees, and the control room behind both. Every surface works from the same live picture of each call, so a figure on the floor and a figure in the transcript are the same figure.
02 Surface
Live Call
The call as it runs, with the transcript and every system call rendered inline.
03 Surface
Operations Floor
Live headline figures and a card per call, so a supervisor sees the whole floor at once.
04 Surface
Console
The control room behind the floor: customers, accounts, cards and loans in one view.
05 Verify
Identity
Recognises a returning customer, so the call starts with context rather than a form.
06 Verify
Verification
Officer-grade identity checks, decided by the bank’s own systems rather than the conversation.
07 Data
Live Data
Live answers across accounts, cards, loans and deposits, available only to a verified caller.
08 Data
Knowledge
The institution’s own product and service knowledge, for the questions that need no account at all.
09 Govern
Policy Engine
Every requested change checked against the institution’s own policy before anything happens.
10 Govern
Hand-over
Whisper, take over, queue, hold music and a warm brief for the officer joining.
11 Govern
Guardrail Ledger
Every refusal, every attempt and every escalation, timelined against the transcript.
12 Output
Grading
Completed calls scored automatically, so quality is sampled from all of them rather than a few.
The caller's side
It sounds like a phone call, not a chatbot.
Most voice AI fails on the parts nobody writes requirements for: the ringback, the pause before the answer, how a figure is spoken aloud. Those are the parts that decide whether a customer stays on the line.
Surface 01
The phone in the customer's hand
The whole state of the call, made visible in a single orb: turning slowly while idle, rippling while ringing, swelling with the voice, shifting while thinking, grey when muted.
- The greeting uses the caller’s name the way a local officer would, not a full legal name.
- Language follows the caller rather than a setting chosen up front.
- Familiar telephone cues throughout, so it never feels like talking to an app.
Incoming · verified
রহিম সাহেব
02:31
Idle
Ringing
Listening
Speaking
Thinking
Muted
Mute End
Bilingual, and led by the caller
It greets in the caller’s language and follows them when they switch, mid-conversation. Everyday mixed Bangla and English is understood as naturally as either one.
বাংলা + EnglishSwitches Mid-CallBanking VocabularyNamed Entities
Sounds like a telephone call
Ringback while the line opens, a chime on pick-up, hold music through a transfer, a tone when the officer arrives, and a clean close. The familiar cues that tell a customer they are on a real call.
Ringback & ChimeHold MusicJoin ToneClean Close
Speaks money the local way
Figures are spoken in lakh and thousand the way people actually say them, and written in lakh grouping on screen. Account and card numbers are never read out in full.
Lakh & CroreLocal PhrasingMasked IdentifiersNatural Dates
Shows its state as it works
A single animated orb shows the call at a glance: it turns slowly while idle, ripples while ringing, swells with the voice, shifts while thinking, and greys when muted.
Live Call StatesVoice-ReactiveThinking StateMute Visible
Guardrails
What it can do, and what it may do.
Those are two different lists, and the second one is enforced by the bank’s own systems rather than by the conversation. Nothing is read before the caller is verified, and nothing changes that policy has not allowed.
Surface 02
Transcript, with the system inline
The conversation and the system activity in one column, so a supervisor sees not just what was said but what was looked up, what was refused, and how long each took.
- A refusal is marked as one, with its reason, not buried in a generic apology.
- Every figure spoken sits beside the live lookup it came from.
- Any row opens to its full detail for review.
Caller recognised ✓Identity verified ✓
আমার কার্ডের বকেয়া কত?
SYSTEM Card dues looked up verified · 42 ms
আপনার ক্রেডিট কার্ডে এখন ৳১২,৪২০ বকেয়া আছে।
There is a charge I do not recognise.
SYSTEM Card blocked allowed by policy
কার্ডটি ব্লক করা হয়েছে, আর ডিসপিউট নম্বর SR-260919-4821। সাত কর্মদিবসের মধ্যে জানানো হবে।
Can you raise my limit while you are at it?
POLICY Limit increase: refused branch process offered
Limit changes need a branch request. I can raise a service request now and someone will call you back.
Requests on this call
Block a card allowed
Raise a dispute allowed
Open a service request allowed
Increase a limit refused
What it can reach
read Balances across accounts
read Recent transactions, filtered
read Cards, limits and dues
read Loans, FDR and DPS
action Block a card
handover Hand over to an officer
The safeguards live in the bank, not the conversation
Account data is released only to a verified caller, and that is enforced by the institution’s systems rather than by anything the agent is told. An attempt to get around it is refused, and the supervisor sees it.
Enforced by the BankRefused on AttemptAttempts SurfacedCannot Be Talked Past
Safer, never riskier
The institution’s policy decides what may change on a call, and it leans protective: a lost or compromised card can be blocked the moment it is reported, while riskier requests go to the proper channel.
Policy-GovernedProtective by DefaultInstant Card BlockFraud-Aware
Refusals carry the real process
A refusal is never a dead end. The customer is told what the actual process is: which branch, which form, which channel, so the call still resolves something even when the answer is no.
Named Next StepBranch or ChannelService RequestNo Dead Ends
Never a figure it has not fetched
Balances, dues and limits come live from the core system, never from memory or guesswork, and every lookup is visible to the supervisor in the transcript.
Live FiguresNo GuessworkVisible in TranscriptFully Auditable
Operations floor
A supervisor sees every call at once.
Live headline figures and a card per call. A supervisor can whisper into the agent’s ear without the caller hearing, take the call outright, or let it close itself. Every completed call is graded automatically afterwards.
Surface 03
Every call, live
Live count, verification state, who is waiting for an officer, containment rate, average handle time and guardrail blocks, then one card for each call in progress, with the last thing said on it.
- Guardrail blocks are a headline figure, because they are the ones worth reading.
- A card shows language, duration and state without opening the call.
- Priority calls are flagged, so the one that matters most is seen first.
Every call, live Streaming
Live calls
3
In verification
1
Waiting for officer
1
AI containment
83%
Avg handle time
2:30
Guardrail blocks
5
RU Rahim Uddin Ahmed Priority 2:31 LIVE
রহিম উদ্দিন আহমেদ +880 17••-•••344
Agent speaking Verified · serving
কার্ডটি ব্লক করা হয়েছে, আর ডিসপিউট নম্বর SR-260919-4821। সাত কর্মদিবসের মধ্যে জানানো হবে।
Report unrecognised card payment 6 reads · 1 actions
SI Syed Imtiaz Hossain Priority 4:12 LIVE
সৈয়দ ইমতিয়াজ হোসেন +880 17••-•••265
Listening Officer needed
আমি আপনাকে আমাদের ফ্রড টিমের একজন অফিসারের সাথে যুক্ত করে দিচ্ছি। একটু লাইনে থাকুন প্লিজ।
Report unauthorised foreign transaction 6 reads · 1 actions
? Unknown caller 0:48 LIVE
+880 18••-•••190
Thinking Identifying caller
আমার মোবাইল ফোনটা চুরি হয়ে গেছে, অ্যাকাউন্টটা সেফ করতে চাই।
Detecting intent
A card per call
Headline figures across the top, then one card for every call in progress: who, how long, which language, and whether anything has been refused on it yet.
Live Headline FiguresPer-Call CardLanguage ShownRefusal Flag
The transcript, with the system inline
The conversation and the system activity in one column: every lookup and every decision sits between the turns it belongs to, with the full detail a click away.
Inline LookupsResponse TimesFull DetailLive AI Insights
Whisper, then take over
A supervisor can put a line into the agent’s ear that the caller never hears, or take the call outright, with a warm brief so the customer never has to repeat themselves.
Unheard WhisperTake OverWarm BriefQueue & Join
Graded, all of them
Completed calls are scored automatically, so quality assurance samples the whole day rather than the handful anyone had time to listen to.
Auto GradingFull CoverageCompleted QueueExportable
Platform
How it connects, and how it ships.
White-label from the ground up: the institution’s name in Bangla and English, the app, and the assistant’s name and voice all carry your brand, everywhere a customer meets them.
Voice
- Real-time streaming voice
- বাংলা and English, switching mid-call
- Typing fallback on a bad line
- Reconnects and resumes
Integration
- Connects to your core-banking system
- Account lookups, actions and hand-over
- Your own product and service knowledge
- Customer 360 builds as the call runs
Security
- Secure session for every call
- Verification enforced by the bank
- Lockout protection on failed checks
- Nothing public by accident
Branding
- White-label, in your institution’s name
- Assistant name and voice configurable
- Re-brands without re-engineering
- Bangla and English brand names
Financial services
Hear it answer your own phone line.
We will stand the agent up against a sandbox of your core system, load your own products and policies, and let your supervisors watch it work a live floor.